Tech Restorer grants a lifetime guarantee on its spare parts for smartphones, tablets, and Mac computers (smartphones, tablets, and Mac computers together referred to as ‘device’), excluding (rechargeable) batteries. ‘Lifetime’ refers to the lifetime of the device, in which the spare part of Tech Restorer is built into.
This guarantee only applies to customers residing in the United Kingdom, who have bought the spare part for their own device either directly at Tech Restorer itself or at a commercial reseller of Tech Restorer products. The claims of the customer under this guarantee are not transferable to third parties.
Tech Restorer guarantees for the duration of this guarantee that its spare parts are free of defects. Not covered by the guarantee are damages due to improper use of spare parts of Tech Restorer, in particular damage caused by installation errors, water damage, undue force or damage to the parts due to jailbreak of the device or other software defects of the device, or damage due to use with non-compatible devices and damages of parts due to defective hardware of third parties, f.e. overvoltage damage caused by defective power adaptors from third parties. Also not covered by the guarantee are damages to the device itself due to a defect of the spare part of Tech Restorer.
In a guarantee case the customer is at our discretion entitled to a repair or replacement of the respective spare part. If the replacement of the spare part is no longer possible, because the spare part is no longer in stock, we can at our discretion either repair the spare part or refund 50% of the purchase price to the customer. In addition to this guarantee, the customer is entitled to statutory warranty claims that are unaffected by this guarantee.
Should Tech Restorer definitively go out-of-business this guarantee and any claims under it, will be omitted.
Guarantee claims
In order to perceive the claims under this guarantee, the customer must inform us of the guarantee claim, if possible by naming and describing the defect/damage of the tool/spare part in question, by email to support@techrestorer.co.uk or by mail to Tech Restorer, 33 Kilwick Street, Hartlepool, TS24 7QG, United Kingdom.
Upon our request, the customer has to send us the tool/spare part in question together with a copy of the invoice regarding the respective tool/spare part. The mail address is Tech Restorer, 33 Kilwick Street, Hartlepool, TS24 7QG, United Kingdom.
The customer must ensure that when sending the tool/spare part in question to Tech Restorer, the tool/spare part is duly packed to avoid transport damage. In a guarantee case we will reimburse the customer the shipping costs against appropriate proof (f.e. receipt).